Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at glowvanta.shop@gmail.com. Please note that returns will need to be sent to the following address: Apartment 28, Atherstone Heights, Salmons Grove, Tunbridge Wells, England, TN4 0FH, United Kingdom.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at glowvanta.shop@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sealed personal care and hygiene products (such as beauty products, skincare, and cosmetics) that have been opened or unsealed after delivery cannot be returned for hygiene or health protection reasons, in accordance with Regulation 28(3) of the Consumer Contracts Regulations 2013. Products that remain sealed and unopened may be returned within the applicable return window.

Unfortunately, we cannot accept returns on gift cards. Sale items may be returned in accordance with your statutory rights under the Consumer Contracts Regulations 2013.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK & European Union — 14-day right to cancel If you are based in the United Kingdom or European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification — including items purchased on sale. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that this right does not apply to sealed personal care or hygiene products that have been opened after delivery.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at glowvanta.shop@gmail.com.